Have questions? We’ve got answers! Find quick solutions to the most common questions about Truvida, our services, and how we can support you. If you don’t find what you’re looking for, feel free to contact us — we’re happy to help.
Check the Refund Status column on your dashboard. It displays when your request was submitted and updates once it has been processed.
Refund requests are submitted immediately to your payment processor or financial institution after Truvida has received and processed your request. It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.
All eligible courses purchased on Truvida can be refunded within 30 days, provided the request meets the guidelines in our refund policy.
Where refunds to the original payment method are not possible, the balance will be converted to account credit, available for future use on the platform.
In the Refund Status column you can see the date your refund request was submitted or when it was processed.
Refund requests are submitted immediately to your payment processor or financial institution after Truvida has received and processed your request. It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.
All eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy.
Where refunds to the original payment method are not possible, the balance will be converted to account credit, available for future use on the platform.